United Airlines is continuing the company’s commitment to uplift its customers’ experience at United Club and lounge locations worldwide, as the airline upgrades more clubs and makes global service leader Sodexo its single service partner for all United airport lounges.
In partnership with Sodexo, the carrier will team with other hospitality industry leaders to offer United Club, Global First Lounge and United Arrivals Lounge visitors a richer, elevated and premium experience, working with:
- Award-winning celebrity chef, author, educator and owner of restaurants, including the upcoming Blue Door Kitchen in Chicago, Art Smith, who as a culinary ambassador will contribute to United Club and lounge menu planning and design, as well as food presentations;
- Renowned mixologist Adam Seger, who will oversee upgraded complimentary and premium spirits programs and bartender training; and
- Disney Institute, which will provide world-class hospitality training and support for all Sodexo employees working in United Club locations.
“We want the best experience for our customers, and we’re taking big steps to create a unique and industry-leading lounge experience across our global network,” said Jimmy Samartzis, United’s vice president of food services and United Clubs. “With the industry’s most professional customer service agents, a portfolio of expanded, renovated and new lounges around the world, and an innovative approach to service excellence, we are committed to raising the bar and taking the customer experience to new heights.”
“I am pleased that with this new global agreement, Sodexo will contribute to an improved quality of life for United customers through a next-generation lounge experience at locations across the globe,” added Michel Landel, Sodexo Group CEO.
Chef Art Smith is also opening Homecoming: Florida Kitchen and Southern Shine in Disney Springs at the Walt Disney World Resort later this year.